To ensure optimal functionality and enhance user experience, the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) uses cookies to analyse website usage.

Data Controller

The controller for data collected via cookies is the Head of Business and Stakeholder Relations Unit. For inquiries, contact communication [at] eulisa [dot] europa [dot] eu (communication[at]eulisa[dot]europa[dot]eu).

 

What Are Cookies?

Cookies are small text files stored in your web browser to enhance browsing and provide usability and statistical insights to eu-LISA.

How Does eu-LISA Use Cookies?

eu-LISA uses the open-source analytics platform Matomo to measure website effectiveness. All data collected is anonymised and used solely for statistical purposes to improve user experience. Data collected includes:

  • IP address (masked);
  • Geolocation: country, region, city;
  • Date and time of the visit;
  • Duration of the visit;
  • Title and address of the page being viewed (page title and URL);
  • Domain of the page that was viewed prior to the current page (referrer URL’s domain);
  • Screen resolution of user's device;
  • Time in local visitor's time-zone;
  • Files that were clicked and downloaded;
  • Links to an outside domain that were clicked (outlinks);
  • Main language of the browser being used;
  • Browser version, operating system version, device identifier (User-Agent header);
  • Random identifiers for tracking return visits;
  • Pages generation time (the time it takes for webpages to be generated by the webserver and then downloaded by the visitor – Page speed);
  • Site search engine terms.

The tracking cookie is a first-party session cookie, meaning the data is fully controlled and stored on eu-LISA’s own servers. No data is shared with third parties for marketing or commercial purposes.

Privacy Measures

  • Tracking: All visitors are tracked by default using Matomo. Tracking data is anonymised to ensure privacy.
  • IP Masking: Two bytes of visitor IP addresses are masked (e.g., 192.168.xxx.xxx) to anonymise data. The non-anonymised IP is used only for geolocation metadata enhancement.
  • Do Not Track Preferences: Do Not Track settings in browsers are ignored; visitors can explicitly opt out of tracking via the cookie policy page (this page).
  • Referrer URLs: URLs used to access the site are stored. Potentially sensitive data in referrers can be anonymised to further enhance privacy.

Cookie Pop-Up Window

The cookie pop-up informs visitors that they will be tracked anonymously. The act of closing the pop-up indicates acknowledgment and instructs the site to start the tracking. Visitors can opt out of tracking via the "Opt Out" feature on in the cookie pop-up or on the cookie policy page.

Data Storage

Anonymised and aggregated data are stored indefinitely for analysis purposes.

Managing Cookies

You can manage cookies through your browser settings. Actions include:

  • Viewing and deleting specific cookies
  • Blocking third-party cookies
  • Blocking all cookies
  • Deleting cookies upon browser closure

Please note that blocking cookies may affect website functionality.

Social Media Cookies

eu-LISA provides links to its social media platforms (Twitter, Facebook, LinkedIn, YouTube). Clicking these links will redirect you to third-party sites with their own cookie policies. eu-LISA does not control these cookies.

Other Tracking

No personal information is collected or stored by the website outside of Matomo’s anonymised tracking.