Following more than a year of continuous support and availability, the onboarding service support is temporarily on hold. We wish to reassure you that the Agency is taking all possible measures to ensure that quality services for Carriers and the industry are resumed in the shortest time possible. In the meantime, replies and answers will be provided to the best of our capacity.
Explanatory Presentations and Materials
According to EU regulations
2021/1224, carriers will have the legal obligation to query EES and ETIAS to receive answers regarding the status of travellers.
EES, the Entry/Exit System, replaces the manual stamping of passports with an electronic record of entries and exits, and carriers will verify if a third-country national travelling to the EU with a short-stay, single or double entry visa has already used the number of entries authorised by their visa;
ETIAS, the European Travel Information and Authorisation System, carriers will have to verify, prior to boarding, that their visa-exempt passengers have a valid travel authorisation.
If you represent a carrier subject to the mentioned regulations, on this page you will find:
- step-by-step instructions,
- registration options (currently “System2System” is the available and preferred option),
- specific forms that can be downloaded in order to facilitate registration and future interactions.
Forms should be filled in electronically and sent by e-mail to
email@example.com. After that, our team will contact you to provide additional guidance.
Further information can be found in the
Introductory Letter and the
Working Group for Carriers
The Working Group for Carriers (WG) is an informal coordination body between eu-LISA, the European Commission, Frontex and carrier associations (for carriers operating at air and sea borders, and international carriers transporting groups overland by coach). Its main scope is:
- to facilitate the preparation of carriers for the implementation of their obligations stemming from the legal framework of the EES and ETIAS Regulations;
- to ensure that carrier activities are aligned with the activities and planning of the EES and ETIAS Projects.
The WG's main tasks are to:
- Provide awareness to carriers on their obligations that stem from the applicable legal framework;
- Provide a platform for discussions on the Carrier implementing Regulation and about the related processes/guidelines for EES/ETIAS;
- Obtain visibility on the status of preparation including any relevant operational/technical considerations from carriers;
- Regularly provide updates on the planning and state of play of projects;
- Coordinate carriers in their preparation and post EiO activities with the central systems;
- Provide a platform to discuss practical matters, difficulties and obstacles, share best practices.
According to the EES and the ETIAS regulations, carriers will have to query EES and ETIAS and receive answers regarding the status of travellers. With the introduction of the EES, which replaces the manual stamping of passports with an electronic record of entries and exits, carriers will verify if a third-country national travelling to the EU with a short-stay, single or double entry visa has already used the number of entries authorised by their visa. Once ETIAS enters into operation, carriers will have to verify, prior to boarding, that their visa-exempt passengers have a valid travel authorisation.
The WG is composed of:
- European Commission experts (DG HOME and other relevant DGs);
- The EES-ETIAS Advisory Group Chairperson;
- eu-LISA experts;
- European Border and Coast Guard Agency (Frontex) experts;
- Representatives from carrier associations operating at air, sea and international carriers transporting groups overland by coach;
- Advisors from Member States.